At FLR we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order. We do not offer any return or exchange under normal conditions. However, if there’s a faulty product or you were not delivered with what you ordered, then you may contact our customer service within 12 hours of your delivery, we will get back to you as soon as possible. If there is a major issue with your order, then we may give you a refund or exchange offer. However. the items purchased on sale are not eligible for return or exchange.